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Urology Department

Story from nhs.uk

"Urology Department"

About: Eastbourne District General Hospital

I had an operation to remove a tumour from my bladder on Monday and i must say the care and compassion from all staff at the hospital was excellent.

It was only 2 weeks from having the tumour diagnosed to having the operation so i have not had to wait long to have it sorted out.

The catering staff and housekeepers were also very kind and efficient.

My only complaint would be that on the day of discharge i did not leave the hospital until 9.15pm and despite asking for a sick note which i need for work, i never got one!

The ward was 2 staff short apparantly which could have had something to do with this.

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Responses

Response from Eastbourne District General Hospital 8 years ago
Eastbourne District General Hospital

Submitted on 18/02/2016 at 10:06
Published on nhs.uk on 19/02/2016 at 01:31

Dear Ms Thorley

Thank you for providing feedback about your experience with Urology services at Eastbourne DGH, not to mention your complimentary comments about the catering and housekeeping staff also.

As a Trust it's always our aim to provide a high standard of care and compassion and it's clear your posting truly recognises that this is what you received.

We apologise that your discharge was delayed and that you never received a sick note.

Hopefully your GP has rectified this for you.

Please be assured that your posting will be shared with staff.

All feedback is gratefully received and appreciated.

We send you our best wishes and hope that you are keeping well.

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