"Shambolic"

About: Arrowe Park Hospital

Diagnosed with requiring surgery

After an 8 months wait and 3 hospital admissions for acute pain and infection

plus 1 cancelled scheduled surgery. I have also been administered preoperative medication for the cancelled surgery. Problem remains ongoing

Shame on you

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Responses

Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had at Arrowe Park Hospital. We are committed to the provision of high quality care for all patients, however, we realise that there may be times when we do not get things right.

We have recorded your comments and shared your experience with senior management. We record and monitor all feedback, positive and negative, about the experiences our patients have.

We would be happy to investigate your concerns in detail. If you would like us to do so, please ring the Patient Relations team on 0151 604 7660, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

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