"Poor standard of care blamed on resources"

About: University Hospital Of North Tees

A relative with cognitive impairment admitted with acute physical health care symptoms was treated with no dignity, zero respect, main focus was his mental state and how he was draining resources due to requiring special obs

Informed that ward 39 had 16 patients and not enough staff, relying on agency staff that did not know the patients

Despite the cognitive impairment and the hospital advertising dementia initiatives my grandfather was moved 5 times in 5 days

When asked for treatment plan and diagnosis told do not know

Daily informed of different information all conflicting ranging from a call to say he's medically fit to 6 hours later he's being moved again to a rehab ward for 3 weeks

Asked how they are treating the infection told lorazepam

Attempts to speak to senior management failed

Attempts to speak to Matron failed

Now hoping bed manager promise to call back will happen but so far proving not to live in hope

Standard of care not good enough

No evidence to suggest compassionate care never mind advocating independence and MDT working that holds the patient and carer at the centre

Story from NHS Choices

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Response from University Hospital Of North Tees

Thank you for contacting NHS Choices.

To enable the Trust to investigate your concerns could you please contact the Patient Experience Team on 01642 624719 or email patientexperience@nth.nhs.uk.

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