"Outstanding: Caring and Professional Community..."

For The Governors of Hawkhurst Community Hospital

My mother, Phyllis, was brought to Hawkhurst for rehabilitation. She was initially taken to Pembury Hospital after a terrible fall at home. This once strongly independent 93 year old lady was badly hurt and her confidence dramatically shaken.

The nursing and auxiliary staff at Hawkhurst could not have been better. They demonstrated compassionate care and support and always seemed to have time to attend to her needs.

My wife and I want to say a particular thank you to the occupational and physio therapists. They were truly compassionate and went to great lengths to successfully rehabilitate my mother. We were amazed at the dramatic improvements they achieved.

In this day and age it is wonderful to find such fantastic people who demonstrate a desire to understand and care for fellow human beings.

Great job!

Thank you all so much.


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Response from Hawkhurst Cottage Hospital

Dear Mike

Thanks for taking the time to tell us about the care and treatment your mother received in Hawkhurst Community Hospital.

We're pleased that the nursing and auxilliary staff gave Phyllis all the care and attention she needed to help her throughout her rehabilitation.

As requested we will also pass on your thanks to the occupational therapists and the physiotherapists.

It is wonderful to hear that your mother made such a good recovery following her nasty fall at home and we hope she is continuing to do well.

Your kind comments will be shared with all the staff in the hospital.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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