"Emergency visit to Croydon Urgent Care and..."

About: Croydon University Hospital

After a recent fall, I had to visit the above depts.

I was seen promptly in C U C where I was assessed and subsequently treated for a broken wrist. The staff I met were friendly and professional and put me at my ease in this stressful situation. I don't remember their names, but the GP who assessed me and the nurse who applied a backslab (which was admired by other staff in the fracture clinic!) I would particularly like to thank.

I was then contacted a couple of days later by the fracture clinic, as promised! Again this was an efficient and friendly service. A scan booked and telephone contact from the doctor in clinic as promised.

With the on-going building work and temporary buildings staff are working in I can see how challenging working in this area must be at times.

I am a nurse myself and know how demoralising negative comments can be and how few positive comments are feedback from grateful patients.

I would like to say it would have been easier if I had been able to add these comments directly onto the hospital website but the link was not working.

Many thanks.

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Response from Croydon University Hospital

Dear Anonymous,

Thank you for sharing details of your experience with us and we're sorry it has taken some time to get back to you. We're glad that you had a good experience of care and are pleased to hear that you were followed up with so promptly by the fracture clinic staff. We will follow up on the issue that you raise relating to the website; should you wish to get in touch with us to leave comments with us directly in future, please do feel free to contact our PALS department at ch-tr.pals@nhs.net or on 020 8401 3210. We hope that your health continues to improve.

Your sincerely,

Croydon Health Services NHS Trust

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