"Dermatology appointment"

About: Hull Royal Infirmary

I visited the dermatology dept after a referral from my doctor for a facial spot.

I found the whole experience unpleasant . The doctor was devoid of communication skills and openly admitted that they did not talk much and in their words ' I do not find talking helpful in my job'' !

I suggested that the patients would certainly find empathetic communication totally desirable . Indeed a job in medicine surely means you are concerned with the whole person you are treating in order to make their diagnosis as informed but as caring an experience as possible .

I cannot believe that this critical side to medicine is not taught in med school!

I have had breast cancer, my partner , prostate and I am currently looking after my mum who has terminal ovarian cancer . My partner us being admitted next week for a mouth cancer op. This is only mentioned to highlight the stress many people are under and a kind word and a pleasant exchange with all patients is essential to allay further angst.

Fortunately my diagnosis was not cancer but I dread to think how I would have been if it had been !

Even the dermatologist who I then saw told me when I asked about waiting times I'm a doctor not a secretary ' !

No one is entitled to speak like this in or outside hospitals . My family and friends have been horrified by my experience. I just hope my partner encounters more humane physicians next week on entry to Hull Royal . A response would be welcome .

Chris Gee

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Dermatology department.

We will ensure your comments are shared with the Dermatology team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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