"Patient communication skills"
About: Addenbrooke's Hospital Addenbrooke's Hospital Cambridge CB2 0QQ
Posted by Anonymous
I Am a female who has been attending Addenbrookes for bladder cancer treatment. I have seen three different consultants and three different registrars. Two out of the three consultants and one of the registrars were excellent, caring, considerate and professional. The other consultant whom I saw for results of initial treatment left me feeling unworthy of any consideration, especially with the "what you have is more of a nuisance than anything else" comment. At the end of this consultation lasting less than five minutes they left the room with no good bye etc, I was left sitting there wondering if I should wait or go. Good professional communication skills, consideration, and basic courtesy when talking to patients are things that are so fundamental to helping a patient understand and cope with what they are told. Two of the three registrars I have seen also needed these skills. May I suggest those consultants who are obviously so very very good in the urology department at patient communication become champions for this cause, and could there possibly be better continuity of care so you speak to some who knows you as a patient, not you as a set of notes. After my recent procedure I have been left not wanting to continue treatment.