"I was their for treatment in Children ..."

About: Queen Alexandra Hospital

(as the patient),

What I liked

I was their for treatment in Children MAU and the nurse advised me very strongly to go to A&E myself for chest pain, turned out my daughter had severe laringitis and I had, chest, water and kidney infections and pluresy - if it wasn't for the nurse I would of ended up very very ill.

What could be improved

Maybe some nurses need to be a little more sympathetic during the night shift, I was asked very rudely why I was there, when the nurse could of read my notes, sure, I wasnt dying but my heart rate was more than double the average for my age and health.

Anything else?

Signage is a bit daunting at first could maybe be made clearer.

Cleaning was always going on, A&E needs to update with rest of hospital though.

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Responses

Response from Queen Alexandra Hospital

Thank you very much for your positive feedback regarding your experience in the children’s MAU department, I will pass this feedback on.

The Trust takes all feedback seriously. Please get in touch with us directly if you would like us to research your issue regarding night shift staff further by contacting our Patient and Customer Services Team on 0800 917 6039 or email PALS@porthosp.nhs.uk.

With regards to your comment about the signage being a bit daunting, I will pass this information on to the redevelopment team.

In response to your comments about the design of the Emergency Department, this area is being updated as part of the third phase of the redevelopment of Queen Alexandra Hospital, which is due to be completed by the summer of this year.

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