"poorly managed?"

About: St Peter's Hospital (Chertsey)

I cannot comment on the medical care but it seems to me that the hospital is lacking in some basic areas.

Asked to have a shower/bath on the first morning but there were no towels. Took another 3 hours for towels to arrive. Normally would bring one with me but was an emergency and came in by ambulance. Not very hygenic if patients cannot wash.

No ability to communicate with the outside world. Mobile phones are blocked (why? There is zero evidence of anybody being harmed in a hospital by mobile phones). Nobody answers the landline phone unless it is to put people on hold and then cut them off. My son tried over 20 times to get through. Eventually he did but the message was not passed on. Impossible to arrange to leave the hospital because of this so ended up staying extra night.

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Responses

Response from St Peter's Hospital

We are sorry to hear that your experience at St Peter’s Hospital was not better and apologise that a supply of towels was not more readily available. We have passed your comments onto our housekeeping team.

We do not deliberately block the use of mobile phones, except in certain areas of the hospital, but different networks will provide variable signal and we do have some pay phones available. We apologise that your son was unable to get through to you by using the landline and particularly that this delayed your discharge home. We would welcome the opportunity to identify which ward you were on and discuss your experiences further. If you are willing to do so then please contact our Patient Advice and Liaison Service on 01932 723553.

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