"I am disgusted with Leicester Royal infirmary!"

About: Leicester Royal Infirmary

Leicester Royal infirmary has got very very very rude staff! Wouldn't let me go to the toilet or go for a fag! Security guard told me they were going to put me to sleep! And I've been in all day really ill and uve done nothing to help me! I came in for seizures and a member of staff tried telling me that I'm a heroin addict wen I'm 20years old never touched the stuff in my life! Very very bad! Will not be coming again! And will be telling everyone not to! I've got my fiancé as proof to this! Will be complaining!

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear Krystal,

We are very sorry to hear that our staff were rude to you when you attended our A&E department recently. The department is extremely busy at the moment, but this does not excuse staff being rude to you. To make a formal complaint, please contact our Patient Information and Liaison Service (PILS) – the contact information is on our website: http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Thank you for taking the time to post your comment. Your feedback is important to us as it will help us to improve our service for future patients.

Kind regards,

Communications team,

Leicester's Hospitals

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