"Exceptional person centred care"
About: Blackpool Victoria Hospital Blackpool Victoria Hospital Blackpool FY3 8NR
Treated for kidney cancer and requiring a radical open nephroctomy, my 85 year old mother received exceptional care by the consultant, the HDU and ward 16 staff. From diagnosis to operation and now recovery, mum was kept included and engaged in her treatment. The consultant is an exceptional surgeon, making them-self available to us any time to answer our questions and reassure our fears. The anaesthetist, was also wonderfully kind.
Nursing staff a credit to the NHS. HDU and ward 16 were especially wonderful, clean with nurses and healthcare support workers who couldn't do enough to make sure patients are comfortable. Only niggle was the rapid move to ward 14, but we understand the need for high care beds.
All in all, mum has received the highest quality of care, and I'm grateful to her consultant and all the team for such an excellent outcome.