"Groin pains"

About: Royal Albert Edward Infirmary

Admitted myself to the A&E department with pain that made me collapse, at first I and good service very quick excellent nurse arranging everything drips pain relief X-rays, then had a shift change, from that point nothing happened didn't see anybody six nurses just sat behind there desk and didn't move, when my partner asked when the X-rays were going to happen I was quickly moved onto another ward (time up 4hrs) then was told I was waiting on a surgeon and had to have nil by mouth. After another 4 hrs the X-rays took place and again left with empty drips filling with blood from my arm. Had then to wait until 2:30am for the surgeon to come and ask me WhY are you here? Without looking at my notes, same basic checks happened and then they looked at my notes, I was told that my body was fighting a infection but was told that I didn't need antibiotics and was given paracetamol and was then asked what I wanted to do? 2 weeks on still in pain seen my Gp and given blood samples waiting again on a appointment to see my Gp, oh just to add the pain was that bad last night I made a appointment to see the emergency doctors at lower ince only to arrive on time 8:55 to be then left in pain for 40mins to the point I left and went home to rest because of the pain. So to recap still don't know what's up with me after 16days still in pain and really don't want to go back to the A&E department again to be treated worse than I dog.

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Response from Royal Albert Edward Infirmary

Thank you for your posting, we were very sorry to learn of your experiences as this is not what we would wish to hear from the people who use our services.

As a Trust we are very happy to look into your concerns, if you would like to contact the Patient Relations Department and provide us with more details we can take this forward on a more formal basis.

Kind regards

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