About: Altrincham General Hospital Altrincham General Hospital WA14 1PE
Posted by Anonymous
After calling to ask if my issue could be dealt with (very sore lung/rib pain from an ongoing bad cough)
I was told yes.
I had never been to a walk in centre before hence calling haed.
After standing by an empty reception desk for several minutes, three staff behind the desk, one decided to speak to me.
After asking for some details, I was talked over and told I could not have an X-ray without referal from my GP, which is not what I had said because A - they were not listening and B - they talked over me twice.
The nurse I saw was much more friendly and approachable and looked me over and did some obvs, giving me better advice and a suggestion about what I could do next.
I would not attend this place again, for myself or my children.
Reception on the phone an in person were rude and unhelpful and gave a series of mixed messages.
Yes I had a minor complaint but it was genuine and I could not have been made to feel more as if I was messing them about if they have tried.
Staff with more people skills who are able to communicate clearly and without attitude would be a start.
I then went the Wythenshaw and could not have had a better, more friendly, professional care and treatment and got diagnosed with pneumonia!
What a waste of money building this hospital with terrible service.