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Appointment Reminders

Story from nhs.uk

"Appointment Reminders"

About: Whipps Cross University Hospital

Just some feedback on appointment reminders. Happy to receive a text reminder but for my last appointment I received 2 texts, 2 messages on my home phone and 3 messages on my mobile which I think is a little excessive.

Thanks

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Responses

Response from Whipps Cross University Hospital 8 years ago
Whipps Cross University Hospital

Submitted on 02/02/2016 at 11:36
Published on nhs.uk on 03/02/2016 at 01:30

We are very sorry about this. We are currently undertaking a trial of automated reminder calling for Whipps Cross outpatient appointments. We are doing this to reduce the amount of non-attendances and to help free unwanted appointments for other patients.

Thank you very much for your feedback, it is very useful and will help us to work with our supplier to improve the service we offer to our patients.

Kind regards

Barts Health NHS Trust

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