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changed for the worst

Story from nhs.uk

"changed for the worst"

About: Southend Hospital

I use to always praise Southend hospital. The last 3 years it has changed for the worst. The rheumatology dept which i am under is understaffed & disorganised. Nobody seems to no whats going on & the appointments

Are few & far between. The heart & chest dept is the same disorganised & appointment system absolutely rubbish. This is peoples health that is being messed with!! Very sad change to what use to be a great hospital.

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Responses

Response from Southend Hospital 8 years ago
Southend Hospital

Submitted on 28/01/2016 at 14:27
Published on nhs.uk on 29/01/2016 at 22:34

Dear Sir/Madam,

Thank you for your post and I am sorry to hear of your disappointment.

Unfortunately without personal, identifiable information I am unable to look into your specific issues but you can contact our PALS team separately who can look into this if you have not already rectified the issue.

I will certainly pass on your comments to the department as we do take patient feedback very seriously to make service improvements.

Thank you for taking the time to contact us and please see PALS contact details below if you do choose to contact them.

pals@southend.nhs.uk

01702 385333

Regards,

Patient Experience Team

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