"I was due for a colonoscopy (at ..."

About: University Hospital Lewisham

(as the patient),

What I liked

I was due for a colonoscopy (at the Riverside Building - 30/12/09) and was concerned about a number of issues including embarrassment and gender of doctor (I am male) as well as not wanting sedation. I am a total coward with needles, pain and doctors.

Well before my appointment I was provided with full information about the procedure and required preparation - which answered all of my questions.

From the moment I arrived I was treated with courtesy, respect and dignity and forgot all about my worries. Everything went fine, my views were respected and I could not criticize any aspect of my care. I felt comfortable, relaxed and safe at all times.

At all times the doctor explained what was happening and a nurse ensured my comfort.

The professionalism of my doctor and nurses made an unpleasant procedure a breeze. I would now have no concerns for any other procedure I may need at Lewisham and would choose it as my first choice.

What could be improved

I think that, given the constraints on finances and staff, there is nothing that could have been done to make my experience better (other than, perhaps, abandoning the awful blue shorts I had to wear - which I understand is to provide extra privacy; but maybe a choice to wear or not could be given).

Anything else?

I would like to thank the staff (doctor & nurses) who carried out my procedure for their care, and also the personal touches that made the experience interesting and informative as well as, while not enjoyable, something that I would have no fear of having to undergo again.

Story from NHS Choices

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