"Fracture Clinic - follow up at RBH from A&E in..."

About: Royal Blackburn Hospital

I broke my leg on 4th January 2016 in Cornwall where I was treated in A&E.

As I was leaving to return to Lancashire 6 days later, the suggestion was made that all Orthopaedic diagnosis and follow-up should take place at my local hospital, the Royal Blackburn, and was therefore asked to make my own appointment at the Fracture Clinic the following week.

The help I was given by the staff on the switchboard of the East Lancashire Hospitals Trust and the Ward Sister of the Fracture Clinic at Blackburn was amazing, the result being an appointment in the consultant's Clinic on 12th January.

Had I paid thousands of pounds I could not have had better care or a better experience.

Every single member of staff with whom I came into contact was excellent - the Consultant, Plaster Room staff, Radiographers, Ward Sister, Nurses, Health Care Assistants and staff on Reception were all excellent.

Waiting was minimal. Nothing was too much trouble as being in a wheelchair with crutches (I attended alone) assistance was needed in moving from one department to another.

I consider myself very fortunate and look forward to my next appointment on 16th February.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your comments regarding your experience of the Fracture Clinic at Royal Blackburn Hospital and thank you for taking the time to do so.

I am sorry to hear that you sustained a broken leg but am so pleased to hear that your experience of care here at Royal Blackburn Hospital was such a positive one and that you felt every member of staff you came into contact with was excellent.

I have forwarded your feedback onto the teams highlighted who I am sure will be delighted to receive such lovely comments.

Many thanks again for commenting and Best Wishes for your recovery.

Helen Ritchie, Senior Patient Experience Facilitator

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