"electrophysiology, consultant is fantastic."

About: Manchester Royal Infirmary

Just wanted to put a status about my recent experience with the NHS.

everyone is quick to call it and say it's not good enough, but the care I received from Manchester Royal was excellent.

The porters, nurses and consultants were all lovely people and went the extra mile even though they were run off their feet.

It opened my eyes as to how much pressure they are under and how busy they were but still went out of their way to do the best they could.

I didn't get my pre med as arranged and they later apologised due to being so busy and I didn't even have a bed until after the procedure but that wasn't a problem because I could see how hard they all worked and they reassured Me I was in good hands.

It was easy to see the pressure they are all under i dont know how they can do that day in day out and still smile at end of their shift.

I have a big appreciation to all the NHS staff and the work they do.

Just wanted to put that out there! I also want to say the consultant electrophysiology is excellent and I felt so safe under their care.

I had an Eps study done but no ablation was needed.

Thank you Laura from Manchester

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Responses

Response from Manchester Royal Infirmary

Thank you for taking the time to post your positive comments and words of appreciation on the NHS Choices/Patient Opinion websites regarding the care you experienced at the Manchester Heart Centre, Manchester Royal Infirmary.

We were extremely pleased to read that all the staff treated you with dignity and respect, and that they went out of their way to reassure you that you were in good hands despite the busy environment.

It is always good to receive such positive feedback which reflects the hard work and dedication of our staff.

We can assure you that your feedback has been shared with the Head of Nursing for the Heart Centre so that your feedback can be shared with the wider team.

The Patient Experience Team

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Response from Patient Experience Lead, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your positive comments and words of appreciation on the NHS Choices/Patient Opinion websites regarding the care you experienced at the Manchester Heart Centre, Manchester Royal Infirmary.

We were extremely pleased to read that all the staff treated you with dignity and respect, and that they went out of their way to reassure you that you were in good hands despite the busy environment.

It is always good to receive such positive feedback which reflects the hard work and dedication of our staff. We can assure you that your feedback has been shared with the Head of Nursing for the Heart Centre so that your feedback can be shared with the wider team.