"Staff were very informative, helpful ..."

About: Castle Hill Hospital

(as the patient),

What I liked

Staff were very informative, helpful and professional. At all times I was treated very well and as a person rather than a just another part of the job. The efficiency with which things happened was, quite frankly, startling. At some times, when the wards were busy, there was *to a layman*, a superficial air of disorganisation. However when things quietened down it was plain to see that throughout, everything that should have been done had been done and that the whole ward (both cardiac day case and ward 7) was performing together very well. It is my great pleasure to say I would have no hesitation in recommending Castle Hill as a very, very good example of the best "patient experience".

What could be improved

Car parking (for outpatients appointments) could be better in terms of availability. Reception for and onto the Cardiac Day Case was a little regimented, though I think this is of necessity, due to the throughput of patients. Food could be better though even that was perfectly acceptable considering the logistics of an operation such a Castle Hill.

Anything else?

Please don't lose this example of excellence!

Story from NHS Choices

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Response from

Dear Mr Tiltman

Many thanks for placing your posting on the NHS Choices website. Please accept our apologies for the delay in responding to you. It is a pleasure to receive such positive comments and we will ensure that the staff concerned are made aware of these.

Your comments will be passed onto the hospital staff, but if you would like to speak to someone about them in more detail, please contact the Patient Advice and Liaison Service either in person at Castle Hill Hospital or Hull Royal Infirmary, by telephone on (01482) 623065 or by email at pals.hey@hey.nhs.uk.

NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk.

If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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