"Staff were very informative, helpful ..."
About: Castle Hill Hospital Castle Hill Hospital Cottingham HU16 5JQ
Posted by Nigel Tiltman (as ),
What I liked
Staff were very informative, helpful and professional. At all times I was treated very well and as a person rather than a just another part of the job. The efficiency with which things happened was, quite frankly, startling. At some times, when the wards were busy, there was *to a layman*, a superficial air of disorganisation. However when things quietened down it was plain to see that throughout, everything that should have been done had been done and that the whole ward (both cardiac day case and ward 7) was performing together very well. It is my great pleasure to say I would have no hesitation in recommending Castle Hill as a very, very good example of the best "patient experience".
What could be improved
Car parking (for outpatients appointments) could be better in terms of availability. Reception for and onto the Cardiac Day Case was a little regimented, though I think this is of necessity, due to the throughput of patients. Food could be better though even that was perfectly acceptable considering the logistics of an operation such a Castle Hill.
Please don't lose this example of excellence!