"general care"

the hospital may be clean and respectable to look at

but the general atti tude for patients is disgusting they do not respond

to the patients like you would expect

it was not same sex when my wife moved in they had to wait for her to complain

about the fact of mixed sex was not meant to be .

the way in which smokers are treated no outdoor cigerettes so the people who smoke

have the added stress of having that taken away from them and now vapourisors are banned

so now when the patient who smokes gets angry and stressed the staff treat them with contempt and no sympathy for what they are going through

also i have noticed that some staff seem to be a lot more shall we say

aggresive with the patients than other staff who seem to have the most compassion this is just an observation

she is also treateted like a child and as we know women and make up gotogether like bread and cheese why ban her vfrom having her make up when other patients are allowed this hospital may have a good 84% improvement rate on patients but obviously if treated with dignaty and the respect they deserve it would be better i have been doing this with my wife for 16 years and i do know what i am talking about so do officials but i think they ignore this problem

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Response from Harperbury Hospital

Dear Mr Gates

Thank you for taking the time to post your feedback about the services at Kingfisher Court. The Modern Matron responsible for the wards will be contacting you to discuss your concerns about your wife’s care in more detail.

In relation to not allowing people to smoke – we recognise that some staff and service users find the non-smoking policy very challenging.

Smoking remains a profound source of inequalities in health and is a major cause of long term disability. Smoking also reduces the effectiveness of some of the drugs service users are prescribed. The decision to go smoke free is not just to support people to be as healthy as they can be but to actively support services users and staff to stop smoking and reduce the harmful effects of smoking by supporting them to reduce their consumption of cigarettes.

Smoking is no longer allowed in any of our premises on any of our sites and people who smoke are offering advice and support to either abstain during their inpatient stay or to stop smoking altogether. Our staff have been trained to provide nicotine replacement therapy and other support for our inpatients who smoke. We are also working closely with Hertfordshire Public Health Department who have also prioritised smoking cessation at the heart of continuing to improve the health of the population and reduce the gap in health outcomes, including for those people who have a long and enduring mental health illness.

Thank you again for your comments.

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