"Recording patient information"

About: King George Hospital

Apparently staff do verbal handover daily and this is more important than written observation notes.

Huge opportunity to forget, mishear and misunderstand, leaving patients open to neglect and worsening condition.

Always take photos of your own notes to show what is and isn't recorded ready to make a complaint.

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Response from King George Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read your experience. The Trust is currently doing a wide ranging piece of work around improving handover and your comments are helpful. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can. They can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Nadeem Moghal

Medical Director

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