"E&D and ward A6"

About: New Cross Hospital

shocked to hear that my close relative who arrived by ambulance on a back board after falling from a height was left in corridor still on the board on a trolley for over 5 hours without being triaged or even given any pain relief, a drink or asked if they needed toilet refief!

was then much much later admitted onto A6 with confirmed fracture to vertebrae.

The nursing care on this ward is shocking not sure what the planned staffing levels were supposed to be but all the nurses say they are busy! Given cold toast for breakfast apparently because this side rooms are at the far end of the ward so the toast gets cold on the way around! Pain relief is not offered on regular basis as only offered after breakfast.

Left on bedpan which had been put under incorrectly and overspilt nobody answering buzzers for over 10 minutes had to ring a relative to ring the ward to get bedpan taken away - shocking to leave someone wet and in pain!

Where is the basic care that nursing are paid to provide, where is the dignity and respect and where is the empathy?

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time and trouble to post your comments relating to your relative's patient experience at our hospital. I am sorry for any distress that this matter has caused you.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362, who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement