"Integrated surgery and BTU appointments"

About: Northampton General Hospital (Acute)

I had an appointment yesterday in Integrated Surgery, although the clinic was running a little late I was informed of this, I was promptly seen by the HCA who did a few basic obs,and assured me I would be seen next, I met for the first time the Consultant, after questions and an examination, they took time to explain what they were arranging for me,and also drew a diagram to explain why they were requesting further investigations ! Both the Consultant and their HCA , made me feel at ease, I came away from my appointment with every confidence that I was in good hands.

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Response from Northampton General Hospital (Acute)

Thank you for sharing your experience with us. It is really great to hear that you were kept informed, good communication is something we strive to achieve at all times. I will ensure you feedback reaches the service. Kind regards.