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Appointment - I'm still waiting

Story from nhs.uk

"Appointment - I'm still waiting"

About: Good Hope Hospital

I was referred to the Stroke Clinic in December 2015 and I am still waiting for an appointment. After follow up enquiries and being passed to and fro from different Heart of England departments I was passed back to my GP who in turn had to contact them and has confirmed that nothing has been done with my referral. I am very disappointed given the publicity about specialist stroke services at Heart of England Trust.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/02/2016 at 17:04
Published on Care Opinion on 24/02/2016 at 09:35

Dear P Coney

Thank you for your post regarding your Stroke Clinic referral in December 2015. I am concerned to learn that you have experienced delays in securing your appointment, and difficulties with communication with different departments within the trust in your attempts to resolve this matter.

I would very much like to look into this in more detail to establish the cause of your difficulties, but would need some more information from you. Can I please ask you to contact me at your convenience so that we could discuss further and I can obtain the required information?

It would be very helpful and I look forward to hearing from you.

With Kind regards

Marie Helebert

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