"Once again communication problems"

About: Leicester Royal Infirmary

I telephoned Evolution Healthcare to book a delivery for my methotrexate injections. they hadn,t received a script . I cannot get in contact with anybody at the LRI (who they told me to contact ) as nobody is answering the phone and there is no facility to leave a message . I tried the rheumatology helpline wich (surprise surprise ) is not open today and only open for one and a half hours for 4 days next week . The result is I have 1 injection left with no way of getting any more . On another note , I seen the consultant at Melton hospital last April and told to come back in 6 months . I have not yet received an appointment . on a positive note I find consultants , nurses and all staff extremely kind and helpful , the service would be brilliant and complete if communication procedures were bought out of the stoneage . yours Mrs Diane Lightfoot .

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Responses

Response from Leicester Royal Infirmary

Dear Diane

Thank you for taking the time to post your comment.

We are really sorry to hear that you are struggling to get through to our Rheumatology department at the Royal. We would like to look into this so we can improve our service for future patients. If you are happy for us to do so, please could you send further information (the phone numbers you have used, times of day etc.) to me by email: toni.e.dorman@uhl-tr.nhs.uk.

It is good to hear that you find our staff are extremely kind and helpful.

Kind regards,

Toni Dorman

Rheumatology Nurse Specialist

Leicester's Hospitals

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