"Day Case Unit - Endoscopy"

About: Queen Mary's Hospital

As a senior Healthcare professional, I write to bring to your attention and to commend the excellent experience I had in the Day Case Unit at Queen Marys Hospital Roehampton on Tuesday 19th January 2016.

I was referred by my GP for a colonoscopy mid December and the appointment came through very quickly for the date above.

Everything about this experience was excellent from start to finish including the first communication with the appointment date and information leaflet containing good, thorough and a useful explanation of the prep and the procedure.

I collected my prep from the unit a week before my appointment and the senior nurse spent some time talking me through the preparation and what to expect on the day. I was given telephone numbers and contact details if I had any further questions.

On the day I was greeted by a named nurse who was lovely, very friendly, warm but professional and they put me immediately at ease.

Then unit was pretty full but the atmosphere was quite, calm and restful.

My every need was taken care of and their pre op assessment was thorough, informative and efficient. My privacy and dignity was respected throughout and I could see the same for other patients in the unit.

The unit was spotlessly clean and the team regularly washed their hands, particularly between patients.

They were kind and considerate of what was ordinarily a difficult and uncomfortable examination but I cannot fault their care and attention throughout my visit.

Post operatively they again were very thorough and thoughtful and we left with all the information to hand about my condition including a follow up appointment for clinic in 3 months’ time.

It is not often I find I am compelled to write a letter or email to praise the service I have received but feel this was excellently run and I was so impressed I felt I must inform you of my experience from a patient perspective.

As a ex Registered Manager myself in the past, I know how difficult it can be to manage resource, juggle budgets and meet patient expectation but my personal and clinical observations of this experience were so positive I felt this should be communicated to your organisation.

I do hope this is useful feedback.

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Responses

Response from Queen Mary's Hospital

Thank you for taking the time to post feedback about your experience at Queen Mary's Hospital. Your words of appreciation about the way staff members communicated with you and cared for you will be sent to the managers of the service.

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