"blocked carotid artery operation at Ayr Hospital"

About: Ayr Hospital / Vascular Surgery

(as the patient),

I had a carotid artery operation 9 months ago as my artery was 70 per-cent blocked on both sides leading to the brain, Since then I have asked to put my name on the list to get the other artery operated on to disperse the blockage.  I was told it was not their policy to operate again until something happens again like a some kind of numbness or loss of power or going blind in one eye which was the cause of my first mini stroke.

I can't help but think, do they care about the patients or are you just another number? I think their policy needs to change. That is no way to treat a patient and I think its a disgrace if that is truly their policy as it would benefit the patient and the NHS if they had their operation. Don't get me wrong, they do a great job in the NHS, but it's really sad if they are taking a chance when it could mean a fatal outcome for someone, which I consider is not on the cards as far as I am concerned.

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Responses

Response from Kate MacDonald, Business Coordinator & Office Manager (interim), Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

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Dear azamour1

Thank you for using Patient Opinion to share your patient journey with us, however I was sorry to hear of your experience.

In order for us to learn more about this please do not hesitate to contact Lesley Arthur in our Customer Care Team on 01292 513003 or email Lesley.Arthur@aapct.scot.nhs.uk

Kind regards

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Update posted by azamour1 (the patient)

thank-you for your response to my story on my carotid operation,

but I would like to know is it nhs ayrshire and arran's policy that you have to wait if you have a blockage of 70 per cent or more in your carotid artery that you have to wait till symptoms of a stroke appear before they will operate,surely prevention is the best cure?

Response from Kate MacDonald, Business Coordinator & Office Manager (interim), Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

picture of Kate MacDonald

Dear azamour1

Unfortunately, I am not able to answer your question regarding the blockage on your carotid artery, as I am not clinically trained.

However, can I please encourage you to contact my colleague Lesley Arthur in our Customer Care Team on 01292 513003 or email Lesley.Arthur@aapct.scot.nhs.uk?Lesley will gather some more information from you and will then enquire with the relevant team on your behalf.

Kind regards

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Update posted by azamour1 (the patient)

hello,I already made contact and was told a manager would contact me with-in 7 days,still waiting for is response.thank-you

Response from Kate MacDonald, Business Coordinator & Office Manager (interim), Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

picture of Kate MacDonald

Dear azamour1

I am sorry to hear this, I have made contact with Lesley, on your behalf, to flag that you are still waiting to hear from a manager. Lesley will chase this up.

Kind regards

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