"Podiatry problems"

About: Hairmyres Hospital / Trauma & orthopaedics Lanarkshire Community Services / Podiatry

(as a service user),

I can't begin to describe the convoluted journey on which I have been sent, but I do know that it is not timely, efficient patient centred or effective.

I am now told that I am going to have my toes screwed! To what, I would like to know?

As a previous orthopaedic Ward Sister, I have seen my kind of operation many times. There never appeared to be this kind of hassle years ago: or orthopaedic Consultants with full clinics for three years. I have been back and forward so often now that I feel like the proverbial yo-yo. I have even had post-operative appointments before the operation.

I no longer trust such a department. I will look elsewhere. Feet are too important to be messed about with.

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Responses

Response from Gwen MacIntyre, Senior Nurse, Surgical & Critical care, Hairmyres Hospital

picture of Gwen MacIntyre

Dear Pioneer,

I am truly sorry to hear of your difficulties experienced through this journey. No matter what part of our health is affected, we expect to be treated in a timely manner with care and compassion. I am sorry we have failed to give you this experience.

Can I ask you to contact me on 01355584664 as I would like to review your case personally and enable a better outcome for you on the remainder of your journey with Hairmyres Hospital and NHS Lanarkshire services.

Kind Regards

Gwen Macintyre

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Update posted by Pioneer (a service user)

Tried to call. It went to voicemail, and I left a message. However,I am really pleased that there is someone willing to review what has happened to me.

Response from Gwen MacIntyre, Senior Nurse, Surgical & Critical care, Hairmyres Hospital

picture of Gwen MacIntyre

Dear Pioneer,

I have checked my voicemail however I have no outstanding messages, can I trouble you to call again as I am very keen to obtain your details in order to pursue a resolution for you.

Kind Regards

Gwen

01355 58 4664

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Update posted by Pioneer (a service user)

Really friendly response from Gwen. I felt that I was heard. We'll see what happens next.