"Lack of communication"

About: Wythenshawe Hospital / Accident and emergency Wythenshawe Hospital / Clinical haematology

(as a relative),

My 83 year old father attended w/shawe hospital for a bone marrow biopsy and on returning home received a phone call from the consultant who did the procedure to say the renal blood test he had was abnormal and to present himself to A&E ASAP who will be expecting him, also to bring all his medication. Arrived at A&E at 4. 30pm and they knew nothing about it and asked him to wait in the waiting room till they find something out. After waiting 1hr they were none the wiser after 2 hrs took him to take more bloods, and an ecg, and waited back in the waiting room for a further 2 hours.

Finally he got called through to the medical team who asked him why had he come in to A&E for? ---You tell us, we said, relaying once again the message received from haematology consultant requesting him to come to A&E regarding his abnormal blood test. We went through the his medical history and was told his potassium was high he will be admitted and monitored and to stop certain medication and he will be issued with new medication on discharge then sent him for an X-ray did another ECG!

Another wait back in the waiting room after nearly 5 hours (family had been home to get him pyjamas and overnight bag and was told they were just waiting for a bed as he required admitting) Finally was seen by a senior medical consultant who told him he may as well go home because he only needs another blood test in the morning and someone will ring him in the morning, we were very confused at this point in time as we had conflicting advice. Very confused went back to confirm what was going on we questioned which medication he was to stop as we were told something completely different by the 2 doctors the nurse got very abrupt and said ignore the first GP instructions and he was to present himself at AMRU 2days later (not wait for phone call as instructed by the second consultant as no one will be ringing him) if we hadn't gone to the nurse to try and find out what was going on we would have been waiting for a phone call that wasn't happening.

My poor father was confused and bewildered by 9pm after a gruelling day in the hospital. Came home totally clueless as to what he was to do what medication to stop and how the abnormal renal blood test was to be managed. Total disgrace of treatment of an elderly man. Total lack of communication and I disregard for patient care! I am his Daughter a 23 year time served NHS clinical coder/record summariser and am shocked at the lack of compassion shown an elderly gentleman who looked was shattered at the events.

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Response from Wythenshawe Hospital

Thank you for taking the time to post your concerns on this site.

I was very sorry to learn about your father's experience in the Emergency Department.

Your concerns have been passed to the management team in the Emergency Department as I know they appreciate all feedback from patients and their relatives to allow them to improve the services offered.

If you would like to discuss your concerns further, please contact the Patient Experience Team on 0161 291 5600 who will be happy to offer assistance.

Thank you

Patient Experience Team.

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Update posted by Leelaura (a relative)

Thank you but we have had a apology from his consultant who represents the NHS as I know it ( I have worked for NHS for over 20 years) However I suggest the A&E department brush up on NHS toolkit training for patient care.