"Mental Health services in NHS Borders"
About: NHS Borders NHS Borders
Posted by Frustrated but a fan (as ),
I have been waiting for an appointment for psychological help since September 2015. Just before Christmas I received a letter asking me to reply if I still wanted an appointment. Being so close to Christmas it went out of my mind fairly quickly. On New Years Eve while in Norfolk visiting family I found a message on my phone asking me to reply to the letter again.
Christmas is always a time a find difficult and I find January in particular a difficult month. I phoned to say I would like an appointment to be told I had been discharged back to my GP because I had not responded in time.
I can understand why this would seem a reasonable response by the service, BUT when you are having a relapse in mental health, "normal" responses are difficult. I now feel so embarrassed about having to go back to my GP. I don't understand why I was not offered the opportunity to be seen, being fair to other service users I would have accepted being put back on the waiting list but at the start again. The way the person on the phone spoke to me has left me feeling inadequate, stupid and afraid to get in touch to ask for help. It would have been helpful if they had been curious as to why I had not replied instead of just telling me I had been discharged back to my GP because I had not complied with "their" process? In other words - it's my fault my brain ain't working like a normal person at the moment... Then again maybe that's why I'm seeking help?