"Having a bunion removed from my left foot"

About: Holme Valley Memorial Hospital / Day surgery

(as the patient),

I was referred to the Holme Valley Memorial Hospital (where I'd been the previous year for an operation on my heel).

From the moment of walking in, from the Reception staff to the Consultant and the extremely pleasant, genuinely caring and helpful staff both pre and post operation, the whole experience has been excellent (just this morning I arrived for a post operation check up. The receptionist had had to leave her post for a moment but a member of the hospital's service engineering staff who happened to be there greeted me, took my name and reassured me that I'd be dealt with shortly. He didn't need to do that but, to me, it showed the very high level of customer care and focus that runs through the process like the name through a stick of rock). Compare that to the abysmal treatment when visiting the local Infirmary.

I really can't emphasise enough what a thoroughly excellent service the podiatry staff provide.

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Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships

Dear Mister Ess

Thank you for your lovely feedback. I have passed this onto our team who will be delighted that they have been able make your visit to the Day Surgery an enjoyable experience.

We work very hard to ensure our customer service is at a very high standard and it is pleasing to know when we are getting it right.

Best wishes


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