"Great out patient experience"

About: Queen Elizabeth University Hospital Glasgow / Ear, Nose & Throat

(as the patient),

I am so thankful for such a great service

I was contacted by admin about one week after being referred by my GP

The appointment was for one week later and suited fine

I then received confirmation letter

I arrived on good time and was seen 15 mins earlier than appointment time - a bonus!

I was seen by Mr McManners as well as an ENT consultant

Throughout this process I was treated with courtesy

Many thanks to all involved

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Fermat

Thank you for taking the time to post about the care your recently received at the QEUH. I am pleased to hear that you feel you were treated with courtesy throughout the process as this is how every patient should feel. I will ensure your kind words are passed on.

I hope you are now doing well.

Best wishes


Patient Experience Public Involvement Team

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