This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Disappointed at delay

Posted By JCAG

"Disappointed at delay"

About: Gartnavel Royal Hospital

(as the patient),

My consultant appointment in November 2015 was cancelled and a new appointment issued for January 2016 which wasn't too bad when compared to previous postponements. However, on this occasion I was aware of complications, associated with my diabetes, hence felt in need of expert help. It transpired that my consultant had retired albeit his commitments were being covered by a locum. I contacted another member of my care team at GGH whereupon my email was passed to the dietician. I was dismayed: my immediate problem concerned a haemorrhage behind my eye for which the dietician could be of little or no help. Apparently, no one else was available therefore I had no option but to await my new appointment - in a state of increasing anxiety.

Following that appointment, today, I have now been referred to ophthalmology.

I am disappointed that my treatment was delayed despite the presence of other team members who might have assisted me sooner.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 05/03/2016 at 12:27
Published on Care Opinion at 16:56

Dear JCAG,

First of all, please let me apologise that I am only just seeing and responding to your post now. I too am disappointed at the delay you had in getting this appointment - while some postponements to appointments are unfortunately unavoidable, if you had noticed a change in your health this should have been highlighted to the most appropriate healthcare professional. Without knowing all of the circumstances, it would seem that communication within the service could have been improved to avoid you becoming so anxious about this complication.

I am glad that you have now been referred to see a specialist, and will pass on your comments to the diabetes team to see what we can do to improve on this for the future. Thank you for highlighting this to us though, as this is the only way we can continue to make things better.

Best Wishes,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k