"Told to re-refer myself to podiatry"

About: Victoria Integrated Care Centre

(as the patient),

I normally attend the Podiatry Department at the Victoria Infirmary in Helensburgh due to my Diabetes but although I telephoned this department today the answer message still says it wouldn't re-open till the 5th January (we are now three weeks in to January ).  I eventually got through to the main reception to ask about an appointment and was told that I have to re-refer myself or go to my GP for a form.

I find it very unacceptable why I should have to re-refer when I should still be a patient at this department. I was told by my diabetic team to see someone, as I haven't done so for a year.

Now I am feeling frustrated that I have to go through the rigmarole of filling forms out just to get my feet checked I thought diabetic patients should be a priority.

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Response from Fiona Campbell, Clinical Governance Manager, NHS Highland We have made a change

Dear waterloo

I am so sorry to hear about the difficulties you have encountered in arranging a podiatry appointment.

Thank you for flagging up the out of date answer machine message. I can confirm that the message was updated this afternoon, as soon as you made us aware.

It is really important that diabetic patients have their feet checked regularly. The information provided on the self-referral form helps the Podiatry Department to make a decision about the urgency for an appointment.

If you ring the Podiatry Department week day mornings (before 12:15) the Podiatry Receptionist will ask you a few questions, complete the form for you and arrange an appointment.

Kind regards

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