"Happy with operation, but not with appointments admin."

About: Tameside General Hospital

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who wanted to remain anonymous. We do not have their contact details. They said…

Recently, I had a carpel tunnel decompression operation. Dr Peravali and his team were excellent and whilst I am still recovering, I am sure the operation was successful.

However, the operation took many months to arrange due to exceptionally poor admin. procedures. This included wasted appointments because the secretary (or whoever is responsible) did not check that results had been received. On one occasion I arrived at hospital and my appointment had been cancelled without my knowledge. The reception staff at the Hartshead building are in my opinion the most unhelpful staff and seem to be unwilling to do their job.

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Response from Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for the positive comments regarding Dr Peravali and his team.

I am however sorry that you found the administration procedures and staff unhelpful. This feedback has been forwarded to the management team overseeing these areas to ensure your concerns are followed up and included in our improvement programme.