"Lack of care at Minor Injuries Unit, Victoria Hospital"
About: New Victoria Hospital / Minor injuries unit New Victoria Hospital Minor injuries unit Glasgow G42 9LF
Posted by Ainsl (as ),
I attended the minor injuries unit this morning after waking up with a sore shoulder. It was very painful when I came into work when typing and doing things so I thought I would pop along to the unit and see if they could assist as this wasn't an emergency therefore didn't want to waste A&E time.
The receptionist when I arrived said I couldn't be seen there because I couldn't advise how I had injured myself and that I was to contact my GP. I found this very strange went outside called my GP surgery to be told there was no appointments for today and that minor injuries should be able to see me as it's not an on-going problem it's something that has just happened overnight.
I went back in and advised the receptionist of this. She said I'll take your details don't know what the nurse will say. I waited over an hour to then be taken in by the nurse and told I shouldn't be here and why a GP surgery would tell me to just come here she can't understand. She took my GP surgery details and said she would call them. She then said I shouldn't waste their time. I was shocked by the nurses attitude towards me. She wasn't willing to listen to anything I had to say. I advised her I was teaching dance Saturday and Sunday woke up this morning with pain and reduced movement in my shoulder, she said if I wasn't doing anything unusual then she couldn't see me.
I left and called my GP surgery back explained what happened and the receptionist was shocked at the way I had been treated, saying that I am not a doctor and am not supposed to know why or how I suddenly have pain. There was still no appointments so I was slotted in for a telephone call from GP.
I work full time for Scottish Government and to say I am shocked and taken a back by the way I have been treated for something that I pay taxes for. To make matters worse a gentleman came in whilst I was waiting and said more or less the same as I did only it was his back and nothing at all was said to this gentleman at all. I wasted my works time going to the hospital to be treated so disgustingly. I am astonished.