"Frustrations with Rheumatology at NHS Forth Valley"
About: Stirling Royal Infirmary / Rheumatology Stirling Royal Infirmary Rheumatology FK8 2AU
Posted by Tired and sore (as ),
I have been extremely disappointed by the service I have received at NHS Forth Valley's Rheumatology department over the past year and a half.
I have seen 3 different consultants over 5 appointments so feel there is no particluar person responsible for my care. I felt a real lack of empathy from one of the consultants in particular, even when I was crying during my appointment as the pain in my joints was getting so bad that I was really struggling day to day.
I have taken time off work and turned up for an appintment to be told that I had been booked into the wrong clinic and shouldn't have been there that day.
I have had to make phone calls to chase up appointments.
I have completed the exact same paperwork on two seperate appointments because the consultant hadn't filed the paperwork after one of my appointments.
I started on new medication in November and was due to see the nurse in February. I originally had a consultant appointment due that month but because I was seeing the nurse the consultant appointment was pushed back to July. However my nurse appointment has been cancelled and I was offered an unsuitable alternative so now have to wait another month to be seen.
When you call the rheumatology helpline it can take two or three days to get a call back. If you happen to miss that call you get a message asking you to call back but when you call back you get the answer machine again and it can take another few days to hear back.
All in all I have had a very frustrating experience of this service and feel completely let down by them. I work in the NHS myself and appreciate the pressures on staff. However despite the pressures we are under the care should always be patient centred and unfortunately this has not been my experience at all in NHS forth valley rheumatology.