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"My fantastic care"

About: South West London And St George's Mental Health NHS Trust / Adult mental health

(as the patient),

I was very unwell with mental health problems. I was lucky enough to be in the catchment area of the Balham, Tooting and Furzedown Community Mental health team. I have been under their care several times over the last few years. I want to commend their treatment. The team is exactly that "A Team " there is continuity of care. There is excellent communication. I have been so fortunate to have the calibre of care that I received. In my opinion they should be held as the gold standard of care and not messed about with by people who have no understanding of mental health care.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 25/01/2016 at 10:15
Published on Care Opinion at 10:40


Dear Upstreamers,

My name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for taking the time to share your experience of our services and your lovely comments about the Balham, Tooting and Furzedown CMHT. It is always a pleasure to receive such positive feedback about our services and I have passed this onto the team who will be delighted to read your thoughts.

Once again, many thanks for taking the time to feedback and I would like to wish you well in your ongoing recovery journey.


Kind regards

Jane
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