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Care Opinion

Well done and thanks

Posted By Paul73

"Well done and thanks"

About: Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures

(as the patient),

From start to finish my care has been exemplary. My GP referred me in summer to get MRI and nerve conduction tests. By October the tests were done and I was offered a consultation with a surgeon. I was offered surgery. I opted to wait and see. After a number of weeks I concluded I would take the surgery. From that point I had to wait only a handful of weeks before being admitted to the SGUH/QEUH. My care there was excellent. Everyone introduced themselves and was polite and caring. After surgery I was in ward 10A for just over a day and it was a really positive experience. I'm now at home recovering and I just felt I should say "well done and thanks" to everyone involved. World class service.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 28/01/2016 at 10:42
Published on Care Opinion at 14:51

Dear Paul73

Firstly, thank you for taking the time so share your recent experience and I am glad to hear that you are recovering well. I am also pleased to hear that despite needing surgery, you found your treatment such a positive experience. I will ensure your kind words are passed on to the staff in ward 10A.

Best wishes

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Paul73 (the patient)

Lorna, you might want to pass it on to the BBC as, based on what I see daily on the news the hospital is a disaster. Those of us who have actually used it know better.

Paul

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