"An outpatient appointment at Newark Hospital"

About: Newark Hospital / Gynaecology

(as the patient),

I attended the gynaecology clinic at Newark Hospital. When I arrived I was greeted by a pleasant receptionist, who showed me my details on my notes front sheet and asked me if they were correct. I agreed that they were. I was impressed that she did not read them out with other ladies being in the waiting area. I was then asked by the HCSW to follow her so that I could have my observations taken and recorded. This lady was also very pleasant. Sorry can't remember their names. I was then asked to take a seat. The HCSW kept all the patients informed as to the running of the list. It was running late, but I took a book to read so I was not bothered too much. It meant that every patient was given the time needed for the consultation and not rushed. When it was my turn I was greeted by a friendly staff nurse called Jade (I remember her name as my daughter is called Jade) and Dr Sonja Rees, who introduced herself to me. She was very professional and I felt in good hands.

The whole experience was a good one. Everyone was pleasant, professional and I was treated with the utmost dignity and respect at each stage. I would be happy to attend the Newark Hospital again.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Newark Hospital

Thank you for your kind comments.

We will ensure that these are passed on to the Department Lead and Matron.

Kind regards

Patient Experience Department

Newark Hospital

01636 685692 (direct dial)

  • {{helpful}} of {{total()}} people think this response is helpful