"Appointment that I would need a time machine to attend"

About: Ayr Hospital / General Surgery

(as the patient),

On Wednesday I received a letter stating that I had an appointment for the previous day, Tuesday. When I queried the letter (at my own expense) I was told that the appointment wasn't valid. 

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Response from Kate MacDonald, Business Coordinator & Office Manager (interim), Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

picture of Kate MacDonald


Thank you for taking time to share your feedback, on what sounds like a frustrating experience. In order for us to assist you further, can I please ask you contact Lesley Arthur in our Customer Care Team on 01292 513003 or email Lesley.Arthur@aapct.scot.nhs.uk?

Many thanks

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