"intermediate care services"

About: Coventry And Warwickshire Partnership NHS Trust

(as a carer),

My mother had a fall on the 28th December and the paramedics were called and dressed a cut on my mothers head. She remained at home and she was informed that a GP would call that evening. The GP visited soon after and ensured that mum was ok.

Next day a falls nurse called and mum was checked again. I asked the nurse if there was help available which would assist mum with tasks of daily living. The nurse immediately contacted ICS and a carer was arranged for that evening. The following a nurse visited to complete a care plan. Unfortunately mum was admitted to hospital on the 31st December 2015 with a UTI, but the care prior to her admission was provided in a very short time and was appropriate for her needs.

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Responses

Response from Ian Andrew, Head of Communications and Marketing, Coventry and Warwickshire Partnership NHS Trust

Thanks very much for this positive feedback. We do appreciate all the feedback we receive and use this to improve the services we provide.

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