"The staff did not listen to our concerns"

About: Hollins Park

(as a parent/guardian),

In my opinion, a family member did not receive the correct level of care or correct medication for their psychotic condition. They became very unwell, so had to stay in hospital for a considerable amount of time. It's my impression, they did not have up to date medical records. The staff did not listen to our concerns and still did not re-introduce the correct medication. I feel that the staff on the ward are quite unapproachable, often choosing to remain in their locked office on the ward during visiting times.

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Responses

Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust

Dear David and Goliath

Thank you for your posting explaining your concerns. We would very much welcome the opportunity of discussing the issues you have raised.

May we suggest that you telephone our PALS (Patient Advice & Liaison Service) on 01925 664450.

With kind regards

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