"Paramedic & Ambulance teams ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

Paramedic & Ambulance teams that attended to me prior to my admission via A&E. Very professional and kept me fully informed of all the treatments they were giving me.

What could be improved

Nurses MUST listen to patients concerns. I require anaesthetic cream on my hands prior to surgery, so the theatre team can find my veins. Nurses fobbed me off and consequently theatre team struggled to get a venflon in me. Who knows a patients needs more, the patient of the nurse??

Don't wake patients up at 06:30 by turning all lights on, especially in winter. I had a permanent migraine because of this practise.

Food - absolutely appalling. I kept explaining I can't eat egg (as a dish, not as an ingredient such as in cakes), and I can't eat fish. The catering person never listened to me and each meal she turned up with quiche, egg sandwich or fish sandwich regardless of what I had chosen on my menu. I would be terrified of staying here if I had a food allergy.

Appointment booking via ward. Netteswell failed to book me an appointment following my release. I had to contact PALS in order to get an appt.

Appointment time - my appt time was changed but some bright spark didn't think about whether I would receive the letter in time. It was delivered to me 5 mins after my newly alloted time. Why wasn't this change put into your automated appointments reminder??

Doctor - did not come up with any ideas as to why I might have been in so much pain, and didn't offer any advice on how to move forward. They just asked me to come back in eight weeks. So now, I'm at home, in huge amount of pain, bed-ridden, with no prospect of a cure.

Anything else?

Plenty of other complaints, but the ones listed above are the key points. There was only one nurse who I felt truly listened to me.

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Responses

Response from Princess Alexandra Hospital

Thank you for your feedback about our services. We are sorry to hear your concerns following your recent admission. If you would like us to look into this matter further please contact our Customer Services Team on 01279 827084 or by email to: complaints@pah.nhs.uk

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