"Concerns about OAP Treatment"

About: Lanarkshire Community Services / Community Nursing Service Monklands District General Hospital / Trauma & orthopaedics

(as a relative),

My mother was recently admitted to Monklands hospital, due to a fall, cut her head and broken hip. To cut a long story short, I was visiting every night after work and I went in on Saturday evening visiting to be told that she has been discharged and can go home.I was shocked as the staff had previously been told that she lives alone and is 81 and has a bit of dementia.

I had no clothes with me to take her home, plus her house had not been made ready for her return, as we had been told that she would be in ward 12 for a few weeks moving from ward 10. She ended up in ward 11 confusing I know. I also informed the staff that she would be unable to get up the stairs in her house to the bedroom and toilet, and occupational health had been in contact with me to arrange some equipment she would need when she goes home - so they re-admitted her.

I tried contacting occupational health over the weekend with no joy left messages, but had no returned call. On Monday, I had a voice message on my mobile phone to get in contact with ward 11 about my mother but nothing to worry about. I contacted the hospital to be told to come and collect my mother, as she has been discharged. I told the nurse that occupational health had not contacted me about the situation. The nurse listened then said I would still have to collect my mother, so I said I will be later on as I have just returned from work and had to collect clothes from her house. I said to the nurse she will not be able to make it up the stairs, the nurse replied that she had had a full assessment done and she can go up stairs and wash and dress her self. I said well that's a quick recovery as the other day at visiting my wife had to assist her to the ward toilet with no stairs.

We got her things together and the nurse handed us her medication, I said she will not be able to remember to take this, the nurse replied that's ok, we have arranged for the district nurse to come in and give her the injection and pain killers. Fine, I said, that's good and off we went.

I went to my mothers tonight after work to find that the nurse has not returned to administer the medication and injection, or to change or check the dressing from operation. So I called ward 11 and asked about the district nurse, the staff nurse told me no one would be out at this time of night (17. 30!) and said she would call me back as the nurses are on their tea break. I said who is going to give her the injection as I am not trained and my mother can't. I knew this would happen and await her call.

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Responses

Response from June Delaney, Senior Nurse, Medicine, Monklands Hospital, NHS Lanarkshire

picture of June Delaney

Dear Gerrevelyn

I was very concerned to read your post and have discussed your concerns with the Chief of Nursing Services. I would greatly appreciate it if you could contact me to allow our team to investigate this matter more fully. I can be contacted on telephone number, 01236 712949

Warmest Regards

June

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