"My mum was admitted Nov 26 to ..."

About: Torbay Hospital

(as the patient),

What I liked

My mum was admitted Nov 26 to A + E then onto a ward for a day(where in this time she had lost her new M&S dressing gown and slippers) before spending 2 weeks in intensive care, where the care was fabulous and she and all of us (family) were treated with with respect and kept up to date daily.Nothing was too much trouble and nurses were constantly monitering my mum and giving her round the clock care.This is where it ended as she was moved to Dunlop Ward.The staff seemed to be walking around doing nothing and if you asked for anything you had to wait, you were never welcomed on arrival or departure. One day my mum was upset when my sister and I went to see her as she had been left with her meal beside her and no-one had bothered to cut it up or help her.when questioned we were told they were busy and under staffed.Another occasion she was left to feel undignified and worthless after having an accident which she had no control over.My mum was in a side room on her own with no heating working and window blinds which blew in the draught. This started to work the day she moved.My mum by no means wants to be in this position and would not want to be a burdon on any one.She has now moved to Paignton hospital and has told us more about her stay in Dunlop Ward, she was afraid to before in case it made things difficult for her.

So apart from a chosen few the staff on Dunlop Ward dont get any thanks from us on helping our mum on the road to recovery!

What could be improved

More staff.

Lessons on bedside manners.

A bit of patient care and friendliness.

Story from NHS Choices

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Response from Torbay Hospital

We are grateful for your praise for the care given in Intensive Care. We are very sorry indeed about your experience of care on Dunlop Ward. The Matron wants you to know that she is really sorry and disappointed to hear this review of the hospital’s nursing care. It has been discussed with the ward manager and the nurses on the ward, and checks have been made about the specific points that you have raised. The ward manager was aware that some concerns had been raised during your mother's stay and had hoped that she had addressed them fully for you, and so she was especially sorry that you felt that there had been others, perhaps not mentioned at the time.

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