"Told to leave"

About: East Surrey Hospital / Accident and emergency

(as the patient),

Last week I came into Redhill emergency room as I was having terrible symptoms and the woman at the emergency reception after I explained the problem I was experiencing asked if I had been to a gp and when I explained they were not open and it had only just began. I was  told to leave and go to a walk in clinic because they did not believe it was not a real emergency. I was very upset and felt like I was not being taken seriously

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Response from Nicola Shopland, Divisional Chief Nurse for Medicine, Surrey and Sussex Healthcare NHS Trust

Dear unhappy visitor

Not knowing the ins and outs of your case it is hard to respond. I am sorry that the department did not meet your expectations. I am happy to discuss this in more detail if you contact me on nicola.shopland@sash.nhs.uk

kind regards


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