"The charge nurse was brilliant"

About: Royal Preston Hospital / Accident and emergency

(as the patient),

Brain injury after falling off a bike

My body just called for sleep and relaxation after the surgery. Unfortunately I was placed on a ward with other patients who were all suffering as well and this led to them making a lot of noise and being difficult for staff to manage. This created a lot of tension, disturbance and disruption. I found this environment impossible to find my much needed relaxation and sleep. After 3 days of this I felt I was going backwards in terms of my rehabilitation. I explained all this to the physiotherapy person and she reported this to the charge nurse. The charge nurse was brilliant and found me a side ward where I could relax and sleep.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. Staff work hard to provide high quality care to all our patients and it is extremely pleasing to hear that positive action was taken to ensure your needs were met. Please be assured that your kind comments will be shared with the team that cared for you.

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