"painful colonoscopy"

About: University Hospital Of North Durham / General surgery

(as the patient),

I had this done on Saturday and it was the most painful experience I have ever had. I had one done a few years ago with good sedation it was uncomfortable but not like the pain this time. They call it sedation what a joke. They had to stop as I could not tolerate the pain. I was still in pain for hours after coming home. The staff were friendly and rang the next day only to ask was if I was making a complaint about the hospital, I was not asked if I was ok after I came home.

The nurses were could not be nicer but I believe the sedation is not adequate enough. I did follow all the specifacions in the box and was told that my bowel was messy, I dont believe this caused the pain.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Sister in the department for you, although I am sure she will be encouraged you felt the nurses were good.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774