"my experience on day unit for treatment for veins"

About: University Hospital Of North Durham / General surgery

(as the patient),

I had to attend the day unit for an operation on my veins. I had an extremely long wait but in a very busy hospital that is to be expected! Once I was taken out of the waiting room I can say the way the staff looked after me was second to none! A lovely nurse called Diane took me along to a room and explained everything to me she was lovely so I was instantly put at ease.

After I was gowned up I was taken to another waiting room, after I had been there a while as I was having only a local anaesthetic I was offered tea and biscuits by a male nurse who once again helped me to feel less nervous. I was then taken along to theatre where Mr Davey my surgeon and his staff were waiting for me. Once again I was put at ease as every one introduced themselves, I was treat with respect and dignity. Mr Davey explained what was happening all the time. A young man called Kevin sat with me all the way through the procedure and chatted to me and even made me laugh( what an angel! ! )

Any way everything went fine and I was taken to recovery where I was given tea and toast. I had no problems at all and I would just like to say thank you to everyone who looked after me. Too many people complain and not enough people take the time to share their good experiences. So a huge pat on the back goes to all the lovely people who looked after me. Thank you!

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience of the University Hospital of North Durham and in particular the Day Surgery Unit.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments have been shared with the Ward Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774